Terms and Conditions

The Reimaged Life Retreat, October 2024

Introduction

These Terms relate to the delivery of the following event, The Reimagined Life Retreat, October 2024, an in-person, exclusive retreat for women, who are focused on facilitating their emotional recovery, and redefining who they are now, after cancer treatment. 

We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect to all of your rights relating to your participation at the retreat. 

PLEASE READ THESE TERMS CAREFULLY BECAUSE THEY SET OUT IMPORTANT INFORMATION RELATING TO THE DELIVERY OF OUR SERVICES AT THE RETREAT. BY SIGNING THE AGREEMENT, YOU ARE AGREEING TO BE BOUND BY THE TERMS IN FULL WITHOUT VARIATION.

This Event Waiver and Release of Liability (“the Agreement”) is between Kora Coaching and Therapy (“the Company”), a sole trader, whose registered office is at 111 Shelvers Way, Tadworth, Surrey, KT20 5QQ, and you, The Retreat guest (“the Participant”).

The Retreat

  1. The Retreat includes: 4 days of expert support and guidance focused on your emotional recovery and restoration after cancer treatment.
  2. Arrival and departure: The Participants arrival and vacation times are indicated and agreed with the Company at the time of booking.
  3. Arrivals will be welcome between 11-12pm UK time, on the 1st October 2024, however, if available, and with prior agreement, we may be able to allow the Participant(s) to access their accommodation earlier. Departure on the 4th October is by 9:30am UK time prompt.
  4. If a participant is late vacating the property or restricts access to the venue cleaning and maintenance team, then we reserve the right to charge you a late fee of £300 per half hour or thereof after 9:30am to meet the venue terms and conditions.
  5. The Participant will have access to daily workshops delivered by the Company and third-party experts.
  6. Breakfast, Lunch and Dinner and a selection of hot and cold drinks are provided over the duration of the retreat. Any food preferences or allergies should be communicated to the Company as soon as possible and no later than 14 days prior to the first day of The Retreat.
  7. No alcoholic beverages will be provided to the Participants during the retreat.No additional accommodation, flights, transfers or additional expenses/extras are provided as part of The Retreat
 
Payment, Refund and Cancellation Rights

  1. In order to secure your place at The Retreat, the Participant may make a payment of the entire fee up front, a proportion of which is the non-refundable booking fee of £350 which shall reserve the Participant’s place at the Retreat and prevent others from booking that spot. The non-refundable booking fee is not refundable in any circumstances.
  2. Alternatively, the Participant can pay the £350 non-refundable booking fee at the time of securing their place and then:
    1. Early Bird Offer, In 2 payments made up of payment 1)  50% of the final balance by April 30th 2024 and payment 2)  Final balance by June 14th 2024.
    2. Where bookings are made after 30 April 2024 (end of Early Bird). The participant is required to pay in full, a proportion of which is the non-refundable booking fee of £350. 
  3. Depending on the time of booking, we can offer payment instalments as follows up to the 14th June 2024:
    1. Payment 1) £350 Non refundable booking fee.
    2. Payment 2) 50% of the final balance by May 30th 2024.
    3. Payment 3) Final balance by June 14th 2024.
  4. Requirements for payment plans later than the 14th June are at the discretion of the company.
  5. Should you be unable to attend The Retreat for any reason, we are able to provide you with a refund for any sums paid (less the non-refundable booking fee) for all refund requests made up to 14 June 2024. No refunds shall be given after 14 June 2024.
  6. Should you become aware that you will be unable to attend The Retreat after 14 June 2024, please let us know with as much notice as possible. We may be able to transfer your booking to an alternative Retreat and such an arrangement will be subject to availability and at our complete discretion.
  7. Due to the requirements of the Venue who require payment in full in advance, we are unable to offer refunds or transfers of your place where a request to transfer is made later than 14 June 2024.
  8. All payments should be made by you in pounds sterling, by BACS, quoting your surname and booking date as a reference. If you wish to pay by credit card this can be arranged via Stripe and the relevant fees will be applied accordingly as an additional charge.  The company shall not be responsible for any currency conversion costs you may incur if you are paying from overseas, you will be liable for all bank charges related to your payments.
  9. Pricing by the Company is regularly reviewed. The Company reserves the right to increase or discount prices as required to optimise bookings. Occasionally rates will increase between the time you are quoted and making the booking or final deposit. It is completely at the company’s discretion to honour any quoted rate and may depend on time lapsed between the enquiry and paying the booking deposit.
  10. The Company reserves all rights to postpone or cancel the Retreat for any reason due to illness, extreme weather, COVID-19, or any other reason, whether foreseeable or unforeseeable, and in such circumstances the Company shall provide the Participant with as much notice, including a revised date if available, as possible.
  11. The Participant should ensure that all of their travel arrangements can be flexible, insured and can be moved to an alternative date if required. The Company shall not be responsible for sums associated with travel costs for any reason. The maximum liability that the Company shall have under this Agreement is the total sum received by any paying retreat guest.
  12. Where The Retreat is rescheduled, the Participant will be reserved a place for the revised date. In circumstances where the Participant is unable to attend the revised date the Company will, at its complete discretion, permit attendance at another in-person event. In no circumstances will a monetary refund be offered by the Company.
 
Health & Safety
 
  1. At all times participant health and safety is of paramount importance to the Company. Participants must disclose all prior health conditions and ongoing treatments before attending the retreat.
  2. Participants must be transparent of any injuries, illness or conditions at the time of booking and 4 weeks from the retreat date will be required to provide a GP health note outlining that they are in a good state of overall health to attend.
  3. All guests will need to sign a disclaimer that they do not have any of the outlined contraindications to the therapies being used, including allergies and psychological conditions.
  4. Participants are aware and accept that they are attending the retreat at their own risk and that they are responsible for their own psychological and physical safety during their stay. The participant accepts that they are responsible for their own results.
  5. At all times participants must comply with the rules and safety instructions provided to them by the Company in order to protect the health and safety of all in attendance.
  6. The Company is not responsible for the vaccination status and/or risks associated with the transmission or exposure of COVID-19 or any other illness. The Company reserves the right to implement COVID-19 secure measures at their total discretion.
  7. Use of the venue is at your own risk, It is your responsibility to make yourself aware of any hazards in and around the venue. This includes the swimming pool and gym facilities and out walking in the surrounding countryside. You must ensure that all proper precautions are taken by you to avoid damage, injury or loss to life of any person or animal. You should make yourself aware of all risks on arrival.
 
Warranties, Disclaimers and Liabilities
 
  1. Participants will be a guest in Roseyard. It will be the Participant’s responsibility that the venue remains in good condition.
  2. Should Participants break or damage any fixtures or fittings they should alert the Company without delay. The Company reserves the right to charge for any damages or breakages especially where caused by improper use.
  3. The Company holds public liability insurance which covers their retreats inside the UK.
  4. The Participant must hold valid travel insurance for the destination of the Retreat to cover their own risks including baggage, medical expenses, flight and/or transfer cancellations or travel disruption, howsoever caused. Any claims for non-attendance at the retreat must be directed to the Participant’s insurance.
  5. Failure to hold proper or valid insurance is a decision taken at the Participant’s own risk and the Company can offer no compensation in such circumstances.
  6. The Company make no representations as to the content, timetable or delivery of the Retreat which is subject to change at short notice. The Participant should place no reliance, or expectation, on any earlier retreats or events as to the experience or results to be obtained from attending this Retreat.
  7. No candles are to be used inside the accommodation by guests.
  8. No bedding or furniture is to be moved between the accommodations.
  9. All crockery, cutlery, utensils and equipment in the kitchen must be used for their intended purpose. Guests are not allowed to bring any personal heaters, or lighting equipment that may cause damage.
  10. You are responsible for any breakages or damage at the premises, whether to the property, or theft of any items from the premises, by you as a participant.
  11. Only Retreat resident participants are entitled to stay at the property during your stay.
  12. The Participant is responsible for their own safety at all times.
  13. Log fires and fire pits are unsupervised and are therefore used entirely at your own risk. Please do not burn any materials other than the materials provided. Please ask a member of the Company if you have any questions in relation to health and safety provision. You must take all necessary steps to safeguard your personal property and no liability will be accepted by The Company in respect of damage or loss to such property.
  14. The Company’s venue operates a no-smoking policy within all accommodations, including the poolhouse. There are ashtrays provided outside which should be used at all times. If emptying is required, it is your responsibility to ensure the butt is properly extinguished and disposed of appropriately. Never put smoldering cigarettes in general waste bins.
  15. Should the company be required to clean the property due to non-compliance of this clause, the company shall be entitled to use any deposit/payment so as to remedy the breach.
  16. Consumption of alcohol must be done legally and responsibly and is not advised on this Retreat due to the nature of the work being undertaken. Illegal drugs must not be brought on site and anyone found in possession of illegal substances will be asked to leave the site immediately.
  17. Recycling is important to us, Participants are asked to use the bins provided.
  18. We do not accept any liability for any personal items left behind after your stay. Property is always the responsibility of the owner.
  19. Your stay on retreat is an opportunity to unplug and enjoy the beauty of nature. Wifi may not be available at all times and we do not accept liability for its provision during your stay.
  20. Noise and Nuisance, we ask all participants to show consideration to the environment and to the neighbours of the property in all manners and at all times.
  21. The noise policies, for your awareness, are as follows;
    1. After 11pm and before 9am, please use terraces and garden around the house as quiet areas.
    2. Please do not set up music systems outside the house.
    3. Please limit any loud music playing inside the house so it cannot be heard outside.
    4. Please show consideration to the neighbours in early morning and late evening.
  22. If you have any deliveries or are ordering taxis, please ensure they have clear directions
  23. If Participants fail to respect the noise and nuisance considerations then the company shall have the right to ask you to leave the property immediately thus terminating the contract and in such circumstances, the Company will not be liable for any reimbursements of any monies paid, including any deposits.
  24. If you have a medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If the company reasonably feels unable to properly meet your particular needs, we can refuse or cancel the reservation.
  25. Pet Policy, guests are not permitted to bring pets or any other animals onto the property at any time.
  26. Force Majeure – for the purposes of this agreement, a force majeure event means an event beyond our reasonable control, including, but not limited to, strikes, lockouts or other industrial disputes, government lockdowns, or forced closures, failure of a utility service, or transport network, act of god, sickness, pandemics, nuclear radiation, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or other adverse weather conditions or default of third parties. We shall not be liable to you, or be in breach of the contract, as a result of any delay or failure to perform our obligations under the booking as a result of a force majeure event. In which case all payments which have been paid by you, shall be transferred to another date that is agreeable to both parties.
  27. Nothing in these terms will (a) limit or exclude any liability for death or personal injury resulting from negligence; (b) limit or exclude any liability for fraud or fraudulent misrepresentation; (c) limit any liabilities in any way that is not permitted under applicable law; or (d) exclude any liabilities that may not be excluded under applicable law.
 

Data Protection, Confidential Information and Intellectual Property

  1. Any personal data collected by the Company in connection with the performance of this Agreement will be handled in accordance with the Company’s Privacy Policy, click here
  2. During the course of the retreat participants may have access to confidential information, in particular, the personal and business affairs of others on the retreat. In accepting these terms, the Participant agrees not to use or disclose to any person, organisation or company, and shall use their best endeavors to prevent the publication of any confidential information relating to any other retreat participant.
  3. Participants accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the Retreat.
  4. The Company requires that all participants respect the rights of others in respect of their behaviour and privacy. The Company will not be responsible for the action of any participant, including for any disclosures made by any participant based on information which has been shared during the Retreat, and each participant should be aware that whilst all participants have been requested to maintain the strictest confidentiality, private information should not be shared if wider disclosure could cause further implications.
  5. All participants are requested to be kind, courteous and respectful to other participants, contractors or employees at all times. the Company reserves the right to remove any participant from the retreat immediately should they consider that there has been inappropriate behaviour. Kora Coaching and Therapy do not tolerate bullying, racism or sexism of any kind.
  6. All intellectual property rights within training delivered throughout the Retreat by the Company are owned by Kora Coaching and Therapy and the reproduction, distribution, whether by gift or sale, of any information or materials provided is strictly prohibited. This means that whilst participants are free to use the material or print out a copy for their own use, participants are not permitted to copy, distribute, adapt, edit or share our products with third parties.
 

Law and Jurisdiction

  1. These terms and any claim or dispute arising in relation to them will be governed by English law. The courts of England shall have exclusive jurisdiction to settle any such claim or dispute.
  2. No breach of any provision of this Agreement shall be waived except with the express written consent of the party not in breach.
  3. If any provision of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions of this Agreement will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).
  4. Neither party may without the prior written consent of the other party assign, transfer, charge, license or otherwise deal in or dispose of any contractual rights or obligations under this Agreement.
  5. This Agreement is made for the benefit of the Parties and is not intended to benefit any third party or be enforceable by any third party. The rights of the Parties to terminate, rescind, or agree any amendment, waiver, variation, or settlement under or relating to this Agreement are not subject to the consent of any third party.
  6. This Agreement shall constitute the entire agreement between the Parties in relation to the subject matter of this Agreement, and shall supersede all previous agreements, arrangements and understandings between the parties in respect of that subject matter.

 

PARTICIPANT AGREEMENT

By completing this agreement:

I confirm that I have read this Agreement and understand the terms and the implications of the waiver. I provide consent freely and understand that if I am uncertain as to the extent by which I am bound by the terms of this waiver I can, and should, seek legal advice.
I understand that:

  • There may be risks arising from contact with other participants or injury by participants whether accidental or not.
  • I may face risks relating to COVID-19 and that it is my personal responsibility to consider the medical advice and relevant government guidance and independently consider my personal risks before making my decision to attend the Retreat.
  • I may be asked to comply with COVID-19 safety requirements such as wearing a mask for the duration of the retreat and/or adhering to social distancing measures.
  • If I am displaying symptoms of COVID-19 and/or have tested positive and/or have been in contact with someone who has tested positive for COVID-19, I may not be permitted to attend the Retreat.
  • Photographs and video images will be captured throughout The Retreat and I am being asked to and do grant permission for my image, video footage, likeness, sound of voice on audio and video to be used without payment or any other consideration now or in the future. I understand that any audio or visual content may be edited, copied, published and distributed and I waive my rights to inspect or approve the final product.
  • Any photographs or video content captured may be used for the intended purposes of promotional or marketing material, education videos and or course and informational videos which may be used and shared online/on the Internet, downloaded and stored and that no geographical or time restrictions are placed on the use of the material.
  • I confirm that the information I have provided to the company is true, accurate, current and complete in all respects. Should any information provided change, I will notify the company immediately. The Company shall not be liable if any incorrect information provided by me results in the Company being entitled to terminate the contract.
    I agree to keep the property and all furniture, fixtures and fittings in the same state of repair as to which I found them at the commencement of the retreat.
  • I agree to leave the property in the same state of cleanliness as that which I found it at the commencement of the retreat.
  • I agree not to use the property for any illegal purpose.

Last updated: 12 February 2024